1. INFORMATION WE COLLECT

We may collect personal information in a variety of ways depending on how you interact with our Site and Services.

Information You Provide to Us

We collect information you voluntarily provide, including when you:

• Fill out forms on our Site
• Request an estimate or information about our services
• Request or schedule services
• Contact us directly
• Submit information through our photo estimating services

This may include:

• Name
• Email address
• Phone number
• Mailing or physical address
• Vehicle information
• Insurance information
• Contact preferences
• Photos or other information you submit regarding your vehicle
• Any other information you choose to provide

Media Submissions

If you upload or submit photos, videos, or other media through our Site or Services, you confirm that you have the right to share that content with us and authorize us to use it as reasonably necessary to provide, evaluate, or facilitate our Services.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring URLs
• Other technical information about your interaction with the Site

This information may be used to:

• Maintain and operate the Site
• Improve website functionality and performance
• Understand how visitors use our Site
• Monitor website security and prevent misuse

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Provide, coordinate, and deliver our services
• Respond to inquiries and requests for estimates
• Communicate with you about your vehicle, repairs, appointments, or services
• Provide customer support
• Improve our website, services, and customer experience
• Communicate with you about our services and promotions, where permitted and where you have opted in when required
• Monitor and prevent fraud, abuse, or misuse
• Maintain the security of our Site and systems
• Comply with applicable legal and regulatory obligations

3. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, tags, and similar tracking technologies on our Site.

These technologies may be used to:

• Enhance your browsing experience
• Remember certain preferences
• Analyze website traffic and usage
• Understand how visitors interact with our Site
• Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Site.

4. THIRD-PARTY SERVICES

We may use third-party tools and services to operate, maintain, analyze, and improve our Site and Services. These may include:

• Website analytics providers, such as Google Analytics or similar services
• Advertising and marketing platforms, such as Google Ads or Meta/Facebook
• Customer relationship management (CRM) platforms
• Email and communication service providers
• Form, scheduling, estimating, or other service providers that help us operate our business

These third-party services may collect, use, and process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services you interact with through our Site.

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• Service Providers: With companies and individuals that provide services on our behalf, such as website hosting, analytics, email, marketing, form processing, scheduling, or other business services.
• Analytics and Advertising Partners: With third parties that help us understand website usage or provide advertising and marketing services.
• Business Transactions: In connection with a merger, acquisition, sale of assets, financing, reorganization, or other business transaction.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, safety, or the rights and safety of others.
• With Your Consent: When you have provided consent or otherwise authorized the disclosure.

We do not sell your personal information.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide our Services
• Maintain appropriate business and customer records
• Resolve disputes
• Comply with legal, accounting, tax, and regulatory obligations
• Enforce our agreements and protect our legal rights

When personal information is no longer needed, we may securely delete, destroy, or anonymize it in accordance with our applicable policies and obligations.

7. DATA SECURITY

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Access the personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise other rights provided under applicable privacy laws

To exercise an applicable privacy right or ask a question about your personal information, contact us at scheduling@mtviewautobody.com.

We may need to verify your identity before completing certain requests.

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete that information.

10. DO-NOT-TRACK SIGNALS

Some web browsers offer a “Do Not Track” feature that allows users to indicate that they do not want their online activities to be tracked.

Because there is currently no consistent industry standard for responding to Do Not Track signals, our Site may not respond to such signals.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date above.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

12. CONTACT INFORMATION